When I first started my position here as an intake worker it took me a while to adjust. All at once I was booking hampers with patrons and hearing the many different stories that they all had to share – there was a lot of stuff to take in all at once.
Any time we speak with a patron at the front desk or on the phone, the job of an intake staff involves looking for additional ways that we might be able to help, such as referring them to other community resources. But during these conversations we need to remember that we’re here to fulfill a basic need: access to adequate and nutritious food. To do this we are expected to follow the process and questions involved in booking a food hamper. The standard intake questions make the process easier to follow; but originally I found it very easy to get distracted in patrons’ stories and get side tracked from what I was doing during an intake. However now that I’ve been working here for about two and half years I feel like I could recite the questions backwards in my sleep with no mistakes. But there’s more to the intake process than asking people a few questions. (more…)