Posts Tagged ‘best before’

The question box: why do we give out expired food?

July 24, 2012

Our question box

At a service program like Emergency Food Hampers, it’s often hard to make staff seem approachable. No matter how friendly or trusting staff act towards patrons, there will always be a power divide. We have the power to give people food or withhold it for reasons we deem legitimate. Although we do make many exceptions and operate based on trust, the perceived (and real) power divide exists.

It was partially for this reason that a few weeks ago, we came up with the idea of putting a question box in our lobby. The idea behind this is that if people felt too self-conscious or shy to ask front desk staff a question about our program, they can put it in the box instead. If they leave a telephone number or email, we can contact them within a week to answer their question. If they don’t, we can answer the question on the blog. This is supposed to be a way for people to have multiple routes to getting information about our program. As such, this is installment one of question box answers.

The first question we found in the box read: why do you give people expired food? This is an excellent question!