Posts Tagged ‘Intake process’

Lost for words

June 25, 2012

Michael, the BSW student who is with us twice a week, had this to say recently about an experience he had on intake:

One day, while working behind the Food Hamper program’s intake counter, I met an older woman who I may never meet again. However, a mark was left and a burning memory remains.

Late in the afternoon, during an average, uneventful day, an ordinary looking, older woman came to the front asking for food assistance. I asked her name, entered it into our computer system, and up popped her profile. It was similar to all of our other program participants’ profiles except for one glaringly red difference. Up in the corner were the large red words, CANCER. Before I could confirm this with her she told me, “I have lung cancer.” Here I was with someone who not only required emergency food assistance but the food provided by the program was going towards supporting her recovery or, at the least, to help her cope with her poor health. This woman had to have been under an incredible amount of stress; emotional and mental stress in requiring the program’s help and physical stress due to her health. After she left some thoughts continued to stick in my mind. (more…)

Intake Process: Identification

October 29, 2010

When I first started my position here as an intake worker it took me a while to adjust. All at once I was booking hampers with patrons and hearing the many different stories that they all had to share – there was a lot of stuff to take in all at once.

Any time we speak with a patron at the front desk or on the phone, the job of an intake staff involves looking for additional ways that we might be able to help, such as referring them to other community resources. But during these conversations we need to remember that we’re here to fulfill a basic need: access to adequate and nutritious food. To do this we are expected to follow the process and questions involved in booking a food hamper. The standard intake questions make the process easier to follow; but originally I found it very easy to get distracted in patrons’ stories and get side tracked from what I was doing during an intake. However now that I’ve been working here for about two and half years I feel like I could recite the questions backwards in my sleep with no mistakes. But there’s more to the intake process than asking people a few questions. (more…)